Talk:House of Teriyaki

From UMassWiki

Decent food, AWFUL service. I wouldn't say the food is anything special but they do have decent prices (not the cheapest though... for their price food should definitely be better). I have gone many times and have had horrible service everytime. I know, you ask why would I go back. It's a small, family owned business and I believe in giving second chances, but tonight just crossed the line with me. Got there and told the waitress i was waiting for 3 other people. She sat me and walked away, without asking drink order or anything. 5 minutes later she seats a second member of my party, once again not offering drinks. when the last 2 showed up 10 minutes later and she sat them, it had been 15 minutes since I got there with nothing from her. We sat for another 20 minutes before I had to get up to get the waitress to take our order. She comes back with a dirty, sticky cup for our sake and it took 10 minutes to get another waiter over to get another cup. The food finally comes after about 45 minutes of us being there. My friend had ordered a vegetarian box and gotten pork gyoza's. She waited patiently for 30 minutes while we ate before she finally had to get up to get a waiter to ask him to return it. He instead went to the kitchen and came back to argue with her saying they were vegetable. She then told him she would not eat them because she was cautious and asked for 2 more vegetable and not pork ones, he refused. We then sat for another 15 minutes before getting our waitress's attention for the check. I have given them many chances and tonight it was just enough.