OIT Help Desk

This article is a stub, a short article that is missing information.

You can help UMassWiki by adding to it. Even if you don't know wiki markup, it's okay. Just click the edit link or tab, type what you want, and somebody will come along and clean things up if it doesn't look pretty.

UMassWiki survives on contributions from people just like you.

The OIT Help Desk is the first point of contact for all OIT clients with computer-related questions or problems. In addition to assisting clients with their day-to-day computing needs, the Help Desk also manages all aspects of OIT computing accounts, including the creation of new accounts, password changes, and billing issues. The Help Desk employs roughly 30 student technical consultants as well as numerous full-time employees. The Help Desk is a part of OIT Help Services which also includes Software Support, Hardware Support and LAN Support.

The Help Desk is easily reachable via phone at (413) 545-9400 or web (email & chat support) at http://www.oit.umass.edu/help.html