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Class:COM352 - Group Dynamics - Spring 2008/course outlines and in-class activities/fifth day of class/Giving and Receiving Feedback

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The following is excerpted from What Did You Say? Giving and Receiving Feedback by Seashore, Seashore, and Weinstein.

Contents

The Giver's Fact

No matter what it appears to be, feedback

information is almost totally about the giver,

not the receiver.

The Receiver's Fantasy

The receiver is controlled by the giver’s feedback.

The Giver's Fantasy

If feedback has all the correct ingredients in its delivery

- clear, specific, timed right, nonjudgmental, and speaks only to behavior -

it will be accepted as given.

The Receiver's Fact

The receiver is totally in control of

feedback, but the control is

not necessarily conscious.
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